Warranty

All EcoSwiftly bikes are covered under our manufacturer’s warranty for the owner against manufacturing defects. (All accessories are not covered by warranty service.)

 

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop which applies to the initial purchaser only.

As for warranty transfer, the e-bike transferee can only benefit from the warranty when both of these conditions are met:

  • The warranty package hasn’t expired since the initial owner received it;
  • The new owner has the initial purchaser’s name and the original order number.

 

COVERED PRODUCTS

EcoSwiftly will replace frames and batteries that are deemed to be defective or damaged, except in case of user error. The warranty covers the listed products and follows the terms below:

 

Frames

EcoSwiftly eBike frames are covered by a replacement warranty for a limited time period which is described on each product page if there is any.

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized EcoSwiftly service representative will determine if the frame meets the replacement standard.

EcoSwiftly reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at EcoSwiftly’s discretion.

Frame issues excluded from this warranty include but are not limited to:

  • Corrosion
  • Paint fade, scratches, and impact marks
  • Impact damage
  • Non-reversible modification (such as drilling or welding)
  • Chain guard mounted to the frame, if applicable

 

Batteries

EcoSwiftly batteries are covered by a limited-time warranty which is described on each product page if there is any.

During the warranty time – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective directly by EcoSwiftly only.

This Limited Warranty does not cover:

  • Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
  • Defects or damage caused by private modification;
  • Scratches, dents, and cosmetic damage, unless caused by EcoSwiftly;
  • Products that have the serial number or bar code removed, defaced, damaged, altered, or made illegible;
  • Ordinary wear and tear;
  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EcoSwiftlyfor the Products;
  • Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner’s Manual;
  • Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from the following actions or situations:

  • Charging with a battery charger not intended or appropriate for use with the Battery;
  • Using a battery charger improperly;
  • If any of the seals on the battery are broken or show evidence of tampering;
  • If the Battery has been used in equipment other than the Bike for which it is specified.

 

CLAIMS PROCESS

All claims to this warranty must be made through email. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact EcoSwiftly via [email protected], as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within one year of the initial purchase will be processed through EcoSwiftly.

Defective batteries and frames need to be returned, and a deposit of $1000 is required for replacement. After shipping fees are deducted from the deposit, the remaining deposit will be refunded when the defective accessories are returned.

Attention: EcoSwiftly will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email. Any shipping fees and installation fees will not be covered by EcoSwiftly without the after-sales team’s authorization. We will not accept shipping damage claims filed more than 7 days after receipt of any products.

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