Purchased but not shipped (Cancelation):

Cancelation before shipment is subject to an 9% processing fee.

Ebike has been delivered (Unused):

• No returns are possible after 7 days of receiving the product.
• To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Customers are responsible for return shipping costs.
• You will be charged up to a 40% restocking fee. (withheld from refund)

Used items:

• We do not offer returns on used items except in EXTREME cases of breakage/malfunction.

Before a return is sent, the customer must have written approval of said return from EcoSwiftly. If a customer sends a return without the written consent of EcoSwiftly, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

If your return is approved, you may receive an exchange or a refund. You will be provided an address to ship your returned item to.

Please send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 7 days.
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Late or missing refunds.

If you haven’t received a refund after 7 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.